Privacy Policy
Last updated: October 14, 2026
1. Overview
This Privacy Policy explains how Tempest Labs collects, uses, stores, and protects your personal information when you visit our website or place an order.
By using our site, you consent to the practices described here. If you have questions about this policy or your data, contact us at support@tempestlabs.shop.
2. What Information We Collect
We collect only the information needed to process orders, ship products, and communicate with you. This includes:
- Order and account information: name, email address, phone number, billing address, and shipping address
- Payment information: payment confirmation details from our hosted card checkout provider. We do not store full credit card numbers or bank account credentials on our servers.
- Order details: products purchased, quantities, discounts applied, and order history
- Device and browsing data: IP address, browser type, approximate location, and pages visited, collected through cookies and standard analytics tools to improve site performance and security
- Communications: emails, support tickets, or chat messages you send us
3. How We Use Your Information
We use the information we collect to:
- Process, fulfill, and ship your orders
- Send order confirmations, shipping updates, and support responses
- Prevent fraud and verify age eligibility (21+)
- Comply with legal, tax, and regulatory obligations
- Improve our website, products, and customer experience
- Send promotional emails or offers, only when you have opted in or where permitted by law
We do not sell your personal information to third parties. We share information only with service providers needed to operate our business, such as shipping carriers and payment processors.
4. How Long We Keep Your Information
We keep your personal information for as long as necessary to fulfill the purposes described in this policy, including:
- Order and payment records are retained for at least 7 years to meet tax and accounting requirements
- Account information is kept while your account is active or as needed to provide support and legal defense
- Marketing preferences and email lists are retained until you unsubscribe or request deletion
After the applicable retention period ends, we delete or anonymize your information unless we are required to keep it longer by law.
6. Your Rights & Choices
Depending on your location, you may have the right to:
- Access or receive a copy of the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Object to or restrict certain processing
- Unsubscribe from marketing emails at any time
To exercise these rights, email us at support@tempestlabs.shop. We will verify your identity before processing your request.
7. How to Request Deletion
You can request deletion of your personal information by contacting us at support@tempestlabs.shop with the subject line "Data Deletion Request." Please include the email address associated with your account and any order details that can help us verify your identity.
We will delete your account and personal data within 30 days, except where we are required to retain information for legal, tax, fraud prevention, or dispute resolution purposes. We will notify you once the deletion is complete or explain any legal exception that applies.
8. Security
We use industry-standard security measures to protect your information, including encryption in transit, access controls, and secure hosting. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Our website and products are intended for adults 21 years of age or older. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a minor, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a revised "Last Updated" date. Continued use of the site after changes means you accept the updated policy.
11. Contact Us
For questions about this Privacy Policy or your personal data:
Email: support@tempestlabs.shop