Frequently Asked Questions
What are research peptides?
Research peptides are laboratory-grade compounds used for scientific and analytical research purposes. They are typically utilized in controlled environments such as academic, pharmaceutical, or preclinical research settings.
Who are your products intended for?
Our products are intended strictly for qualified researchers, laboratories, and institutions with the proper knowledge and facilities to handle research chemicals.
Are your products safe for human use?
No. All products sold by Tempest Labs are strictly for research use only and are NOT for human or animal consumption.
Are your products tested for purity?
Yes. All products undergo rigorous quality control testing to ensure high purity and consistency.
Do you provide COAs (Certificates of Analysis)?
Yes. Every batch includes a Certificate of Analysis (COA) so you can verify purity and quality. You can browse them in our COA Library.
What form do your products come in?
Most products are supplied in lyophilized (freeze-dried) powder form and require proper laboratory reconstitution.
Are your products legal to purchase?
Our products are sold for research use only. It is the customer's responsibility to comply with all local, state, and federal regulations regarding the purchase and use of these materials.
Do you provide dosing or usage instructions?
No. We do not provide dosing, medical guidance, or application instructions of any kind.
Are you a pharmacy or medical provider?
No. Tempest Labs is a research chemical supplier and not a compounding pharmacy or medical provider.
How quickly do orders ship?
Orders ship the same or next business day after payment is confirmed.
Will I receive tracking information?
Yes. Once your order ships, tracking details will be sent via email.
Do you offer expedited shipping?
Yes. We offer standard, 2-day, and next-day shipping options at checkout.
What happens if my order arrives damaged?
Contact us within 48 hours with photos and your order number, and we will resolve the issue.
Is my package protected during shipping?
Yes. Every order includes free Shipment Protection. If your package is lost, stolen, or damaged in transit, we will replace it or refund you at no extra cost.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, and Discover) through our secure hosted card checkout.
Do you accept returns?
Due to the nature of our products, all sales are final unless the product arrives damaged or incorrect.
How can I contact support?
You can reach us at support@tempestlabs.shop. Please include your order number for faster assistance.
